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Ticketed support and e-mail management

If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Online helpdesk & knowledge base simplified

eStreamDesk uses a minimalistic approach to web-based helpdesk management. You will not find useless features and cluttered interface. The platform has the features you actually use.

Why eStreamDesk?

eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. The portal empowers customers with self-help functionality that drives down costs and enhances the customer experience.

Key Features for You

  • Web based - work from anywhere, whether you are at your desk, on the road, or working from home
  • Excellent e-mail management - centralize e-mail support for any number of mail accounts
  • Manage multiple knowledgebases and forums
  • Custom branding with your own logo and domain name
  • Excellent customer service and support

Key Features for Your Customers

  • Self-service portal - integrated knowledge base and forums
  • Ticket monitoring – customers can always see their tickets, statuses and comments
  • Easily submit feedback and requests