If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.
eStreamDesk imports your inbox and tracks all of your support e-mails. No
more delays, forwarding, lost mail or missed messages.
You can easily see the history of previous requests for each customer, reply to customers within the ticket and get notifications when customers reply.
With eStreamDesk self-serve knowledge base your users can easily find the
answers and solutions they are looking for.
When users are submitting a ticket with a question that is already covered by a knowledge base article then eStreamDesk will automatically suggest that article to the user.
Add business rules to automatically categorize, filter and assign your tickets.
With ticket rules you have the ability to add and customize e-mail notifications for any ticket event - when it is created, escalated, assigned, answered, etc.
eStreamDesk uses a minimalistic approach to web-based helpdesk management. You will not find useless features and cluttered interface. The platform has the features you actually use.
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. The portal empowers customers with self-help functionality that drives down costs and enhances the customer experience.