Custom branding
Add your logo, name and branding to your helpdesk portal.
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Create tickets from multiple e-mail accounts
eStreamDesk allows you to create tickets from multiple e-mail accounts. You can
also configure different accounts to go to different departments.
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Web based
Work from anywhere, whether you are at your desk, on the road, or working from home.
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Workflow with rules-based logic
Automate escalations, assignment, notifications and more.
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Simple and easy to use
Our goal is to provide great experience for both agents and customers while keeping
the service simple and easy to use.
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File attachments
Each message may include file attachments up to 20MB. E-mail attachments are automatically
imported in the ticket. Outgoing ticket attachments are hosted on the server so
even users with limited e-mail hostings can receive large files.
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Correspondence tracking
Every ticket is displayed as a sequence of comments. The status attribute shows
whether the ticket is open, resolved or waiting for input from the customer.
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Hidden messages
Useful for internal communication and actions logging. Agents can add private comments
to the tickets and user accounts.
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Instantly reply with canned responses
Many support requests are standard questions that customers ask. Helpdesk agents
can quickly handle those tickets using the canned responses feature.
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Excellent customer support
We use our own service to provide support.
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Customer portal and ticket monitoring
Customers and agents are always able to see their tickets, statuses and comments.
The built in customer portal provide your users with simple and convinient ticket
management system that they can easily access from any web browser.
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