Helpdesk and ticketing system features

Work from anywhere, whether you are at your desk, on the road, or working from home.

Web based

Work from anywhere, whether you are at your desk, on the road, or working from home. There is even a mobile version that you can access from your phone or tablet. eStreamDesk is a hosted service (SaaS). You don’t need to worry about installing it, hosting it or hiring an IT guy to get it working.

Easy as e-mail

eStreamDesk upgrades your support email address. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. Agents can use email to send, receive, and update support tickets.

Customizable and rebrandable

Get a design that fits your site. Our helpdesk service comes in many colors and themes that will match the look of your website. You can also use your own colors, logo and brand.

Self-service support

Turn support into a community activity. The knowledge base functionality allows you to share answers with the broader user base. Sorting articles into categories and automatic article suggestions allow customers to find the information they need quickly. Open categories empower your community to share ideas and provide feedback about how your service or product can be improved.

Facebook integration

The helpdesk will automatically open tickets for all posts and messages on your company Facebook page(s).

Twitter integration

The service will automatically track and create tickets for all tweets sent to your company account(s).
Localization
The helpdesk service is available in more than 15 languages and all time zones.
Developer friendly
Use our API to integrate the service with your own site or software.
Workflow with rules-based logic
Automate escalations, assignment, notifications and more.
Google Apps integration
You can access your eStreamDesk account directly from your Google Apps one.
Google Docs integration
All supported tickets attachments can be directly opened from your Google Docs account.
Google Analytics integration
Get visitor tracking and analytics via Google Analytics.
Encrypted and secure
SSL encryption is available for your site and full audit log is available for administrators.
Helpful analytics
See in a glance the effectiveness of customer support with daily reports and other important statistics.